Feedback Digest – (feedback from appointing parties and their advisors)
With twenty years litigation experience behind him, Jon draws on his extensive experience of negotiating settlements on behalf of his clients and representing them at mediation. He has a calm and measured approach to mediation and works hard with the parties to reach a deal. Comments from parties and their advisors reflecting Jon’s style include:
“Thanks again for your help – we and the clients appreciate the great work you did”
“…for your persuasive powers, charm and patience I am truly grateful”
“Jon was excellent – he kept us focused on the key issues that would lead to settlement”
“Impressive – struck exactly the right note”
“It was a fascinating illustration of mediation in action. The result achieved was one that no court would have been able to order”
“He grasped what were the live issues impressively quickly”
“I would definitely recommend him and use him again”
“…efficient, client friendly and well prepared”
“The mediation was successful….This was a remarkable achievement given the grave reservations….at the start of the process”
“…very insightful, very focused, very effective”
“The service you provided was exceptional…resulting in the resolution of this matter”
“…..my clients were delighted with the outcome. I found the process fascinating”
“…worked tirelessly, with humour and ingenuity, at trying to find a solution with which both sides could live”
“It was a success and Jon Lang was excellent…helped us secure a result…very positive and very commercial”
“Very professional, good grasp of the issues and engineered some very good discussions of the key issues”
“….parties found Jon to be a mediator they could work with, someone who could keep up momentum, even at the difficult times….. We liked his style of reality testing and his robust but friendly and equable manner, which ensured that the mediation was not just managed properly with no time being wasted, but that the parties became more and more deal focused as the day went on, culminating in settlement.”
“subtle and effective”
“…came up with some very good creative suggestions on how we might go forward”
“…very good…very well prepared”
“…impressed by your mediation skills and will definitely recommend you in the future”
“Jon showed a clear understanding of the facts in issue…. and was able to give helpful guidance to the parties and their solicitors. We would certainly recommend his appointment as a mediator in the future”
“He worked hard, and no time was wasted”
“Thank you very much for your help today in making it happen. Much appreciated and impressive”
“It was extremely important that you were able to build a rapport with the individuals on each side and so diffuse what might otherwise have been an extremely volatile situation. I would not hesitate to recommend you as a mediator”
“He created a lot of momentum and enabled some significant changes of position.”
“…calm and pleasant manner”
“…conducted the mediation positively.”
“…was able to get to the nub of the relationship…and move things along”
“I am writing to express my sincere thanks for all of the hard work and effort that you put in in the cause of delivering a resolution in this matter. … impressed by your … genuine dedication to the process and by the fact that it was such a pleasure to deal with you”
“…used his personal charm and diplomatic qualities to aid the process throughout”
“….moved the process along with speed and care”
“I think the mediator’s approach was exactly right”
“..brought the key decision maker of each side together from an early stage…a shrewd move that worked well.”
“…we were impressed. He was affable, fair, grasped the issues and quickly identified where a deal could be done.”
“Of particular note was his ability to know when to leave us alone and when to come back and assist with the discussion. He had an almost preternatural sense of timing…”
“I can’t thank you enough for all your help and guidance prior to the mediation…”
“Thank you once again for all your hard work on Friday. I’m very pleased we were able to get an agreement.”
“very good, friendly, very well prepared”
“I was most impressed with the mediation, particularly coming from the South African jurisdiction where mediation is still in its infancy. I will certainly use my best endeavours to persuade my clients to mediate in appropriate cases in the future.”
“I would just like to express our thanks for the way in which you conducted the recent mediation…appreciate your patience as it achieved a resolution and an end to what has been an extended dispute.”
“Jon did a very good job in a case where there was a lot of distrust and bad feeling”
“The fact that such substantial progress was made….is purely as a result of his skills as a mediator”
“Your appreciation of the personalities and subtle approach to getting the best out of them made all the difference, not only bringing settlement but bringing it much earlier than might otherwise have happened.”
“Excellent – …got us there. Jon’s sense of humour was much needed and an added benefit.”
“Certainly the mediation was the catalyst that procured the settlement at the end of the day”
“Jon – thank you also for your considerable efforts yesterday and achieving an outcome”
“…thanks for recommending Jon Lang for the mediation on Tuesday. He did an excellent job.”
