JLM is registered with the Information Commissioner’s Office under reference number ZA443665. Jon Lang is the Data Protection Officer for JLM.
JLM is the data controller of the personal data that we process and is therefore responsible for ensuring that our systems, processes and employees comply with data protection laws.
Personal Data that we collect.
The personal information that we process includes:
Basic information, such as your name (including prefix or title), the company you work for, your position or title;
Contact information, such as your postal address, email address and phone numbers, including mobile phone numbers;
Basic information and Contact information of others (provided to us for the purposes of providing mediation services and other uses described below), including individual employees or representatives of parties to a dispute that may be mediated, and solicitors and other advisors involved; expert witnesses etc. Where such information about others is provided to us, the person providing the information shall only do so if they are legally entitled to provide the information in question and the disclosure is in accordance with relevant data protection legislation.
Use of our Website.
In common with almost all professionally run websites, this Website logs the IP address of each visitor using cookies. When someone visits our Website, these cookies enable a third party service, Google Analytics at present, to collect internet log-in information and details of visitor behaviour patterns. This provides us with information as to the number of visitors to various pages of the Website so that we can, for instance, monitor which pages users find useful and which they do not, how effective a particular e-mail marketing campaign may have been, etc.
The information that these cookies collect is only processed in a way which does not identify an individual.
How we use your personal information.
We use the personal information that we collect about you in a number of ways, including:
to provide mediation services, including sharing information you provide to us with IPOS LLP so that they may deal with queries, bookings etc;
to maintain and improve this Website;
to manage a database of contacts;
to promote our services, including sending newsletters and other communications;
generally to monitor, maintain and assess the mediation practice of Jon Lang.
Lawful basis for processing personal data.
The General Data Protection Regulation (GDPR) requires those processing personal data to have a lawful basis for doing so. Our legal bases for doing so include:
Performance of a contract with the individual concerned or those that they represent, advise or assist, or an offer or preparation to do so;
Compliance with a legal obligation;
For the purposes of our legitimate interests which include the uses identified in the ‘How we use your personal information’ section’.
How long do we keep your personal information.
JLM has an interest in maintaining long term relationships and therefore will usually retain personal information until requested to delete it or it is no longer appropriate to retain for the purposes of the uses identified above. However, retention of personal data will also take into account JLM’s general legal obligations concerning the retention of business information and good business practices.
Who we share your personal information with.
We may also be required or permitted to disclose information to third parties such as regulators, bodies responsible for the prevention or detection of crime, or insurers.
We do not sell or rent personal information to any third party.
How we protect your personal information.
We use appropriate technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction.
Your rights regarding your personal information.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/.
We must ensure that your personal information is accurate and up to date so please advise us of any changes to your information by emailing us at firstname.lastname@example.org.
Complaints or queries.
JLM strives to meet the highest standards when collecting and processing personal information and will take any complaints we receive in this regard extremely seriously. Please let us know if you think that our collection or use of your personal information is inappropriate. If you want to make a complaint other than to JLM about the way we have processed your personal information, you may contact the Information Commissioner’s Office (at www.ico.org.uk/concerns), the statutory body which oversees data protection law.
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